Share Your Voice: Compliments and Concerns

Your voice matters. Whether you want to share something positive, raise a concern, or make a complaint, we are here to listen with care and respect.

At INS, feedback helps us grow, improve our services, and celebrate the people who make a difference.

Share a Compliment

If someone at INS made you feel supported, respected, or cared for, we would love to hear about it.

Your kind words help us recognize our team and continue doing what is working well.

If something does not feel right, you can tell us.

You have the right to feel safe, heard, and respected.

Speaking up will not get you in trouble. We will listen carefully, write down what happened, and work with you to understand the next steps.

You can share a concern with a staff member you trust, a Team Lead, a Program Coordinator, or through the form on this page.

What Happens Next

When you share a concern or complaint, we will:

Listen carefully
Write down what happened
Look into the concern
Follow up with you
Use what we learn to improve our services

You can also ask for support from a friend, family member, or advocate.

Your feedback will be handled with care. Information is only shared with the people who need it to help respond to your concern or complaint.